Refund Policy

1. Eligibility for Refunds

You are eligible for a refund if:

• Your refund request is made within 30 days of the original purchase date
• You purchased the license directly from AspirePro Direct
• The license has not been transferred or resold to another party

2. How to Request a Refund

To request a refund, please email us at contact@vectricaspire.com with:

• Your order number
• Email address used for the purchase
• Brief reason for the refund (optional but helpful)

3. Refund Processing Time

• Request acknowledgment: Within 24 hours
• Refund approval: Within 2-3 business days
• Funds return: 5-10 business days (depending on your bank or credit card company)

Refunds are processed to the original payment method used for the purchase.

4. What Happens After a Refund

Once your refund is approved:

• Your Aspire 12 license will be deactivated
• Access to bonus materials will be revoked
• You will receive a confirmation email once the refund is processed

5. Non-Refundable Items

The following situations are not eligible for refunds:

• Refund requests made after the 30-day period
• Licenses purchased through third-party resellers or marketplaces
• Duplicate purchases (we'll help you cancel one immediately instead)
• Licenses that have been transferred or resold
• Chargebacks or disputed transactions (contact us first)

6. Technical Issues

Before requesting a refund for technical reasons, please contact our support team. We offer priority installation support and can resolve most issues within 24 hours. We want to ensure you can use the software successfully before considering a refund.

7. Chargebacks

If you file a chargeback or payment dispute with your bank instead of contacting us first, your license will be immediately deactivated and you may be blocked from future purchases. Please contact us directly at contact@vectricaspire.com to resolve any issues.

8. Partial Refunds

We do not offer partial refunds. Our refund policy is all-or-nothing: either you keep the full license with all bonuses, or you return everything for a 100% refund within 30 days.

9. Contact Information

For refund requests or questions about this policy: